Return Policy

FlexFlow Refund and Return Policy

Last Updated: February 18th, 2026

At FlexFlow, we stand behind the quality of our ankle temperature-regulation bracelets. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process as outlined below.

1. Return Eligibility

You may request a return within 30 days of delivery if the following conditions are met:

  • The item was purchased directly from FlexFlow
  • The item is unused, unworn, and in original condition
  • The item is returned in its original packaging
  • You have proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Damaged items caused by misuse or improper care
  • Items returned without original packaging
  • Final sale or clearance items (if marked as such)

3. Defective or Damaged Products

If your product arrives defective or damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Description of the issue
  • Photo of the defect or damage

If approved, we will offer one of the following at no cost to you:

  • Replacement product, or
  • Full refund

FlexFlow will cover shipping costs for defective or incorrect items.

4. Refund Process

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, your refund will be issued to your original payment method
  • Refunds typically process within 5–10 business days, depending on your bank or payment provider

Original shipping costs are non-refundable unless the return is due to a defect or FlexFlow error.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product was defective
  • The wrong item was shipped

We recommend using a trackable shipping method, as FlexFlow is not responsible for lost return shipments.

6. Exchanges

We offer exchanges for:

  • Defective products
  • Incorrect items shipped
  • Size or fit issues (if applicable)

To request an exchange, please contact us at the email below.

7. Order Cancellations

Orders may be canceled for a full refund if the cancellation request is made before the order has shipped.

Once an order has shipped, it must follow the return process.

8. Refund Abuse Prevention

FlexFlow reserves the right to refuse refunds or returns in cases of:

  • Excessive return requests
  • Suspected abuse of the refund policy
  • Fraudulent activity

9. Contact Information

To initiate a return or refund, please contact:

FlexFlow Customer Support
Email: [email protected]
Address: 1500 Glenn Terrell Mall
Website: flexflowrecover.com

Please include your order number and reason for return.